Shipping and Return Information

Shipping

In-stock orders received by 3 p.m. CST with UPS or FedEx shipping are shipped same day… guaranteed! If your order doesn’t ship, shipping & handling charges paid will be refunded in the form of an in-store credit, available for use on any future purchase.

Orders with other carriers such as USPS, DHL, or freight (LTL) type orders and exports are processed promptly, but may not be shipped the same day.

Backorders & Partial Shipments

We strive to keep everything in stock and ready for immediate shipment. In the case of partial shipments due to backorders, we’ll cover the shipping of those items free of charge to you. The only shipping you ever pay is for in-stock items. Excluded from this policy are special orders, custom orders, freight orders, and exports.

If a backorder should occur, you will receive notification by phone or email with an estimated time of delivery.

Exports

The MAXSUR team routinely provides worldwide shipments. However, in compliance with Federal regulations (DOC, DOS & DOD/ITAR), we cannot ship to banned countries, entities or foreign nationals residing in the U.S. Additionally, certain technologies may require prior approval & licensing before export even for non-banned destinations. For export orders or orders to foreign nationals, please contact our sales team at 314-270-2150 for further details.

Refund / Return Policy

Original sales receipt must accompany all returns along with the previously issued Return Material Authorization Number (RMA#).

We accept returns for exchange or refund within 30 calendar days after delivery of the product. At our sole discretion after 30 days, we will offer an exchange or store credit only.

Items must be in new, unaltered, and unused condition, defined as:

• Without showing signs of wear or damage in any way
• Within 30 calendar days of the delivery date (after 30 days no returns are allowed)
• Must not be a special order or a custom order
• Unless noted otherwise in the item’s description

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately at 314-270-2150.

Items that are defective and shipped from us, or items you did not order but received, will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged, are not damaged, and/or do not meet our published return policies.

We must receive your return shipment within 30 days. Items returned after 30 days and without contacting us will not be refunded. Customers are responsible for return shipping & handling charges. In the case of exchanges, replacement shipments will be sent via ground delivery at no charge.

How to Make a Return

To return an item for refund, credit, exchange, or warranty service, please contact our support team at 314-270-2150 to obtain an RMA#. Please ensure this RMA# is clearly written on the exterior of the shipping box (not the product box) and included in the courier waybill reference.

Inside the package, include a copy of your sales receipt, details concerning the return, the RMA#, and any special instructions for refunds or replacement shipments.

Return Address:
Support Team
RMA# (Your issued RMA#)
MAXSUR
11003 Briggs Rd
Sullivan, MO 63080

Upon receipt of any return, our support team will promptly process your item and contact you with updates or questions. For further assistance, please email us at ops@maxsur.com or call 314-270-2150.