Shipping & Deliveries

Shipping and Return Information

Shipping

In- stock orders received by 3 p.m. CST with UPS or FedEx shipping are shipped same day…guaranteed!  If your order doesn’t ship, shipping & handling charges paid will be refunded in the form of an in-store credit, available for use on any future purchase.

 

Orders with other carriers such as USPS, DHL, or freight (LTL) type orders and exports are processed promptly, but may not be shipped the same day.

 

Backorders & Partial Shipments

We strive to keep everything in stock and ready for immediate shipment.  In the case partial shipments due to backorders, we’ll cover the shipping of those items free of charge to you.  So the only shipping you ever pay, is for in-stock items.  Excluded from this policy are special orders, custom orders, freight orders and exports.

 

If a backorder should occur, you will receive notification by phone or email with an estimated time of delivery. 

 

Exports

The MAXSUR team routinely provides world-wide shipments.  However, in compliance with Federal regulations (DOC, DOS & DOD/ITAR) we cannot ship to banned countries, entities or foreign nationals who may be residing in U.S.  Additionally, certain technologies may require prior approval & licensing before export even for non-banned destinations.  For export orders or orders to foreign nationals, please contact our sales team at 512-778-6363 for further details.




Refund/Return Policy:

Original sales receipt must accompany all returns along with previously issued Return Material Authorization Number (RMA#). 

 

We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

-without showing signs of wear or damage in any way

-within 30 calendar days of the delivery date (after 30 days no returns are allowed)

-must not be a special order or a custom order

-unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description

 

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at 512-778-6363.

 

Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

 

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged, are not damaged and/or do not meet our published return policies. 

 

We must receive your return shipment within 30 days if you intend to return any item back to our store. Items returned to us after 30 days and without contacting us will not be refunded.   Customer is responsible for return shipping & handling chargers.  In the case of exchanges, replacement shipments to customers will be done via ground delivery at no charge.

 

To make a return for refund, credit, exchange or warranty service…please contact our support team at 1-512-778-6363 to obtain a RMA#. When making the return, please ensure this RMA# is clearly written on the exterior of the packing box (not product box) and included in the courier way bill reference.    Inside the package, please include a copy of your sales receipt, details concerning the return, RMA# and any special instructions for refunds or replacement shipments.  Items being returned should be addressed to:

Support Team
RMA# (Your issued RMA#)
MAXSUR
303 N Hwy 183 
Suite 1
Leander, TX 78641
512-778-6363

 

Upon receipt of any return, our support team will promptly process your item and contact you with any questions, request feedback and updates.  Should you have additional questions about our return policy and procedures, please contact us at operations@maxsur.com or by calling 512-778-6363.